Privacy Policy

1. Introduction

KweGO Financial Services Technology Limited (“KweGO”, “we”, “us”, or “our”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our applications, or access our financial services. It also describes your rights and choices under applicable data protection and privacy laws in Canada, Nigeria, and other jurisdictions where we operate. By using our services, you agree to the practices described in this Privacy Policy.

2. Who We Are

• Registered Name: KweGO Financial Services Technology Limited
• Head Office (Canada): 125 Lakeshore Road East, Suite 300, Oakville, Ontario L6J 1H4
• Regulatory Status (Canada): Registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB).
• Operations (Nigeria): Payment processing and settlement supported by Flutterwave Technology Solutions.
• Compliance Providers: We use Sumsub Solutions for identity verification, KYC (Know Your Customer), and AML (Anti-Money Laundering) compliance.

3. Data We Collect

3.1 Personal Data You Provide

• Registration Data: Full name, date of birth, residential address, nationality, phone number, email, and password.
• Identity Documents: Passports, driver’s licenses, national IDs, or other documents required for verification.
• Financial Information: Bank account details, payment card numbers, wallet addresses, and transaction history.
• Communications: Messages, inquiries, or feedback when you contact us.

3.2 Data We Collect Automatically

• Technical Data: IP address, device information, browser type, operating system, time zone settings.
• Usage Data: Logins, transaction activity, access times, pages viewed.
• Cookies and Tracking Technologies: To improve user experience, analytics, fraud prevention, and marketing.

3.3 Data From Third Parties

• Verification Providers (e.g., Sumsub): KYC/AML data, sanctions screening results, and risk scoring.
• Payment Partners (e.g., Flutterwave): Transaction confirmations and settlement data.
• Regulators and Sanctions Lists: Data from government and law enforcement databases.

4. How We Use Your Data

We process personal data for the following purposes:

1. Service Delivery: To provide, personalize, and improve our payment and forex services.
2. Identity Verification & Compliance: To meet KYC/AML obligations under FINTRAC and Nigerian law.
3. Fraud Prevention & Security: To detect and prevent suspicious or unauthorized activities.
4. Transaction Processing: To facilitate deposits, withdrawals, remittances, and currency exchanges.
5. Customer Support & Communication: To respond to inquiries and provide service notifications.
6. Legal & Regulatory Compliance: To meet reporting obligations with FINTRAC and other authorities.
7. Marketing & Service Updates: With your consent, we may send promotions, offers, and newsletters.

5. Legal Basis for Processing

We process your data based on:

• Consent: Where required, e.g., marketing communications.
• Legal Obligations: Compliance with FINTRAC, CBN, EFCC, and global AML/CTF laws.
• Contractual Necessity: To deliver services you request.
• Legitimate Interests: To improve services, ensure security, and prevent fraud.

6. How We Share Your Data

We may share your data with:

• Regulators: FINTRAC (Canada), CBN, EFCC, and other regulators as required by law.
• Verification Partners: Sumsub and other KYC/AML solution providers.
• Payment Processors: Flutterwave and banks to process transactions.
• Service Providers: IT, cloud hosting, analytics, and customer support providers.
• Legal Authorities: When required by court order, subpoena, or lawful request.

We do not sell your personal data.

7. International Transfers

As a cross-border financial services company, your data may be transferred between Canada, Nigeria, and other jurisdictions where our partners operate. We ensure adequate protection through contractual safeguards, regulatory compliance under Canadian PIPEDA, Nigeria Data Protection Act (NDPA 2023), and GDPR (where applicable).

8. Data Security

We implement technical and organizational safeguards including:

• Encryption of data in transit and at rest,
• Multi-factor authentication,
• Continuous transaction monitoring,
• Restricted access to sensitive information.

9. Data Retention

We retain personal data only as long as necessary to:

• Fulfill our contractual obligations,
• Meet regulatory record-keeping requirements (e.g., FINTRAC’s 5-year rule),
• Resolve disputes and enforce agreements.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion, subject to legal retention requirements.
• Restriction/Objection: Restrict or object to certain processing.
• Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Where processing is based on consent.

To exercise your rights, contact us at privacy@kwegofx.com.

11. Cookies & Tracking Technologies

We use cookies to:

• Enable website functionality,
• Analyze performance and improve services,
• Enhance security,
• Provide personalized content and marketing.

You may manage cookie preferences via your browser settings.

12. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect data from children.

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting an updated version on our website and updating the “Last Updated” date above.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us: